Privacy policy
Version effective from 1 January 2025
1. Who We Are
The data controller responsible for your personal data is Arca Plan Ltd, 20 Wenlock Road, London, England, N1 7GU — Company number: 17209306 — Contact: contact@arcana-club.com
2. Applicable Legal Framework
As a company established in the United Kingdom, Arca Plan Ltd is subject to the UK GDPR (the General Data Protection Regulation as retained in UK law by the Data Protection Act 2018), as well as the guidance of the Information Commissioner's Office (ICO).
3. Data We Collect
Identification and contact data: first name, surname, e-mail address, telephone number.
Membership data: membership tier, subscription date, renewal history, billing information.
Payment data: transaction references. Card payment data is processed directly by our secure payment provider and is not stored on our servers.
Browsing data: IP address, browser type, pages visited, cookie data.
Event data: event attendance, dietary requirements where applicable.
4. Purposes of Processing
- Managing your membership and access to Club services
- Billing and payment tracking
- Communication relating to events and Club activities
- Sending newsletters (with your consent)
- Improving the website and services
- Compliance with legal obligations
5. Recipients of Data
Your data may be shared with our technical service providers (website host, payment provider, e-mail platform) acting as processors, and with competent authorities where required by law.
We never sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes.
6. Data Retention
- Membership and billing data: 7 years from the end of membership
- Communication data: 3 years from the last contact
- Browsing data and analytical cookies: maximum 13 months
- Application data (declined applications): 6 months from the date of refusal
7. Your Rights
Under the UK GDPR, you have the following rights:
- Right of access: to obtain a copy of your data
- Right of rectification: to correct inaccurate data
- Right to erasure: to request deletion of your data
- Right to restriction of processing
- Right to data portability: to receive your data in a structured format
- Right to object: to object to processing based on legitimate interests
- Right to withdraw consent: at any time
To exercise any of these rights: contact@arcana-club.com. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk
8. Cookies
A cookie is a small text file placed on your device when you visit our website.
- Strictly necessary cookies: website functionality, security, authentication
- Analytical cookies: anonymised audience measurement (13 months)
- Preference cookies: saving your preferences (language, etc.)
You may configure your browser to block or delete cookies.
9. Data Security
Arca Plan Ltd implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
10. Contact
Arca Plan Ltd — Arcana Club
20 Wenlock Road, London, England, N1 7GU
contact@arcana-club.com